Microsoft Crm Case Studies

Because clients have different transaction and currency requirements according to their business needs, AFEX prides itself on customizing its extensive range of services to fulfill a customer’s specific company obligations.

But despite wishing to provide premium customer service to all of its clients, AFEX’s efforts were hindered by an outdated customer service system that could not give the company the comprehensive oversight of operations that it needed.

As a result, due to lack of visibility, improvement areas could not be identified, and customer satisfaction became very low.

Microsoft Dynamics CRM is the core solution for Maynilad's Workflow Management System (WMS) – the system responsible for enhancing Maynilad's sales and customer service operations.

Bright Horizons operates more than 900 child care centers worldwide and partners with more than 1,000 leading employers across nearly every industry.

Read Full Case Study Download: Full Case Study [PDF] "One of the highly valuable components of the CRM system is its scalability.

At the heart of the project was partnering with Power Objects to deploy Dynamics 365.

Learn More Learn More One of the largest roofing companies in southern Florida, Kelly Roofing is a long-time Power Objects client that uses Dynamics 365 for Field Service as the backbone of their company.

With 12 business areas spread out across Metro Manila, Maynilad wished to implement a standard way of providing service to all customers from different locations.

With the lack of a single system for recording transactions and maintenance processes, Maynilad suffered from data inconsistencies.


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