9 Step Problem Solving

9 Step Problem Solving-55
You then analyze the problem once uncovered, discuss it, and write a Standard Operating Procedure (SOP) to eliminate this from happening in the future.Example number II: A bicycle fender is very difficult to put into a plastic sleeve because of the contour of the fender.

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Look for problem solving examples in the resumes of every new team member, and ask some hard questions in your interviews.

The best of the best will highlight their street smarts as well as their book smarts.

3) Determine how the problem affects the customer Is the customer unable to use a good or service? Does the customer simply need clarification about additional features?

No matter what the problem is, it’s important that a contact center agent adequately understands the issue affects the client.

By taking the steps above, you may be able to reduce your level of stress and maximize your effort in addressing problems in your life.

As with any coping strategy, it is best to practice this skill first with a very basic or non-threatening problem.

First you define the problem, next you measure it, then analyze it, improve it, and the final step is to control/maintain the solution. Once you find the root cause of the problem and solve it, it must be controlled so it does not occur again.

In both of these methods finding the root cause of the problem and solving it is at the core of problem solving.

How do YOU go about solving issues in business, the supply chain, or in life?

For contact centers, effective problem solving is one of the most important skills an agent needs to possess.


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